At X3 TEC, we can help you provide your customers with smart, positive experience every time, so you can win a lifetime of loyalty. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven. And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster.
Better Customer Experience
Take the advantage of a cloud-based customer experience solution that will let you utilize all the tools at the fraction of price. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
Why Contact Center as a Service (CCaaS)
- Leading providers cloud contact center arena (All the leaders in Gartner Magic Quadrant) : inContact, Five9, TalkDesk, ConnectFirst, Genesys, 8×8, TCN, Fusion, Mitel, Serenova, EvolveIP, Broadsoft.
- Executive leadership with years of experience building the channel for the nation’s largest contact center provider.
- We protect you with comprehensive leader registrations process. Complete understanding of how each UC provider ties in to these contact center providers.
- 3rd party knowledge base on products that tie into contact centers, PBX, WFM, CRM, WFO, IVR, DaaS & VDI.
- With more than 150 contact center vendors, we sift through the good to find the great vendors for your customers.